<p>This article was published with our <a href="https://saveourbank.coop/newsletter-2020-07-18">July 2020 newsletter</a>, and forms the first part of a review of the Customer Union’s second aim, to work for an eventual return of the Co-op Bank to full co-operative ownership.</p>
<p>Since then the ownership has changed. You can see an <a href="/who-owns-the-co-operative-bank-2021">updated version here</a>.</p>
<p><strong>The Co-operative Bank’s Values and Ethics Report 2019: the Customer Union’s view</strong></p>
<p>The Co-operative Bank’s Values and Ethics Report over 2019 was published on 18th May, and can be <a href="/docs/values-and-ethics-report-2019.pdf" target="_blank">downloaded here</a>. As a Customer Union dedicated to representing our members and ensuring the bank maintains its ethical commitments, we review this report carefully, raise questions with the bank, and share our observations with you.</p>
<p>Earlier this year we asked members of the Customer Union (and Save Our Bank supporters) to send in questions that they'd like us to ask the Co-operative Bank at our regular meeting with them in March. Since we met the bank, the COVID-19 crisis has significantly worsened and this has prompted some further dialogue with the bank.</p>
<p>The Co-operative Bank has strengthened its position as a key player in ethical banking signing a formal recognition agreement with The Customer Union for Ethical Banking, an independent organisation representing thousands of Co-operative Bank customers concerned about the UK’s social and environmental issues.</p>
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<p><em>Welcome to this September newsletter from the Customer Union for Ethical Banking, the independent union for Co-operative Bank customers.</em><br />
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We’re an organisation dedicated to holding the Co-op Bank to account on ethics, and that means calling the bank out when it makes mistakes. It also means giving credit when it’s due. This month we’ve got three positive stories about the bank.<br />
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<p>In May 2019 a group of eight banks signed up to a new sceheme to refund customers who are victims of 'Push payment fraud'. The Co-op Bank wasn't one of them.</p>
<p><em>Welcome to this latest newsletter from us at the Customer Union for Ethical Banking, the independent union for Co-operative Bank customers.</em><br />
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<p>The Customer Union for Ethical Banking (Save Our Bank campaign) is running a social media campaign aimed at recruiting Co-op Bank customers to join the union.</p>
<p>The campaign focuses on the strong and often courageous messages used by the bank in the past about its ethical stance - messages that went beyond just establishing the bank's ethical credentials and were political statements in their own right.</p>
<p>Dear supporter</p>
<p>Dear supporter</p>
<p><strong>Save Our Bank Gathering 2018: event report</strong></p>